A while back, I talked about mismanaging customer expectations. Well, I have a nice little story to share with you, let’s consider it a case study. I was interested in a new “widget” software. After doing some search online for widgets — I found a website offering free webinars on widgets, and how to use [...]
What causes our customers to become frustrated with their experience? Is it really the quality of the service itself, or is it more of a communication problem? Did the client expect a seven course meal, but you provided them with fast food? If you watched That 70′s Show, you’ll know where I’m going with this. [...]
One of my photographer friends, Liz Vance, recently wrote a hilariously entertaining blog post. It’s about her mystery rooommate. I think I have one too. You know, the one whose mail you get but you’ve never seen? Liz says: …my problem for the present is where are you?? And WHO are you? I feel this [...]
FaceBook used to have a decent support staff, but now, it’s completely automated. I’m not sure what happened. Maybe the mass popularization of FaceBook necessitated a change in how FaceBook approached customer service. Maybe the site is so widely accepted that people will still use it, regardless of how good the customer service is when [...]
OurPPA is the online community for members of the Professional Photographers of America. If you’re not a PPA member, you can still access a few areas of the forum, so I’d encourage you to check it out either way. I have been a member of OurPPA since its inception in 2005 (give or take a [...]
Well, it is finally time! I attended GLIP 2009 this June, and it’s finally time to get the blog post written (remember I blogged about GLIP + why you should go?). This post is going to consist mostly of photographs, because I’ve already told you why you should attend GLIP. This first image is of [...]
Ok, so getting your subjects isn’t always the easiest — especially when working with kids or pets. But, it can be done. I know from personal experience (I have 6 nephews and a niece — I have to be kid-smart, right?). The key is to keep your portrait session fun. Don’t stick with one thing [...]
Betsy is a Michigan-based portrait photographer, and a contributing writer for Professional Photographer. In college, Betsy majored in Business Management and Studio Art, giving her a unique viewpoint of the industry.
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