By Betsy Finn on March 8, 2010
A while back, I talked about mismanaging customer expectations. Well, I have a nice little story to share with you, let’s consider it a case study.
I was interested in a new “widget” software. After doing some search online for widgets — I found a website offering free webinars on widgets, and how to use [...]
Posted in Business | Tagged Communication, Experience, Sales
By Betsy Finn on December 23, 2009
What causes our customers to become frustrated with their experience? Is it really the quality of the service itself, or is it more of a communication problem? Did the client expect a seven course meal, but you provided them with fast food?
If you watched That 70’s Show, you’ll know where I’m going with [...]
Posted in Business | Tagged Communication, Experience, Sales, website
By Betsy Finn on September 2, 2009
Photographers are visual artists. We are often adept at detecting visual nuances and seeing the light, yet when it comes to the subtlety of conversation… well, our listening skills may fall short. I would consider myself to be a decent listener, but I know I could improve my listening skills. So, with [...]
Posted in General | Tagged Business, Communication
Betsy is a Michigan-based portrait photographer, and a contributing writer for Professional Photographer. In college, Betsy majored in Business Management and Studio Art, giving her a unique viewpoint of the industry.
