Comments on: (Mis)Managing Customer Expectations http://learnwithbetsy.com/2009/managing-customer-expectations Programs + Materials for Professional Photographers Fri, 19 Aug 2011 12:06:15 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: (Mis)Managing Customer Expectations | See The Light Photography Workshop http://learnwithbetsy.com/2009/managing-customer-expectations/comment-page-1#comment-4399 (Mis)Managing Customer Expectations | See The Light Photography Workshop Tue, 09 Feb 2010 16:31:54 +0000 http://learnwithbetsy.com/?p=2342#comment-4399 [...] More on (Mis)Managing Customer Expectations on Betsey Finn’s blog [...] [...] More on (Mis)Managing Customer Expectations on Betsey Finn’s blog [...]

]]> By: Betsy Finn http://learnwithbetsy.com/2009/managing-customer-expectations/comment-page-1#comment-3667 Betsy Finn Tue, 29 Dec 2009 16:58:37 +0000 http://learnwithbetsy.com/?p=2342#comment-3667 Excellent points Angeline. Quality definitely is always important... but sometimes we forget that quality can't always redeem an otherwise negative customer experience. Excellent points Angeline.

Quality definitely is always important… but sometimes we forget that quality can’t always redeem an otherwise negative customer experience.

]]> By: Angeline Smith http://learnwithbetsy.com/2009/managing-customer-expectations/comment-page-1#comment-3662 Angeline Smith Mon, 28 Dec 2009 17:20:39 +0000 http://learnwithbetsy.com/?p=2342#comment-3662 Hi Betsy. I believe quality of the service (or product) we provide is always critical. However, our ability (or lack thereof) to effectively communicate with clients can make or break us. Effective communication is the key to managing clients... See More’ expectations. When people make purchase decisions, they make them based on the value THEY place on the product or service they are purchasing; not on the value WE (as business owners) place on the product or service. So it is critical that we know what they expect from us. Knowing this is just one step in the process. The next step is to be sure that we are realistic and honest about our ability to meet those expectations. If we can…wonderful! If we cannot meet them…we must be honest and communicate this to the client. This might mean that we will have to refer this client to someone else who can meet those expectations. If this ends up being the case, we can walk away with our integrity and reputation intact. And more than likely as we grow, that client we walked away from will eventually become a client in the future. Hi Betsy. I believe quality of the service (or product) we provide is always critical. However, our ability (or lack thereof) to effectively communicate with clients can make or break us. Effective communication is the key to managing clients… See More’ expectations. When people make purchase decisions, they make them based on the value THEY place on the product or service they are purchasing; not on the value WE (as business owners) place on the product or service. So it is critical that we know what they expect from us. Knowing this is just one step in the process. The next step is to be sure that we are realistic and honest about our ability to meet those expectations. If we can…wonderful! If we cannot meet them…we must be honest and communicate this to the client. This might mean that we will have to refer this client to someone else who can meet those expectations. If this ends up being the case, we can walk away with our integrity and reputation intact. And more than likely as we grow, that client we walked away from will eventually become a client in the future.

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